You have, you work at, or you manage a salon or spa. You’re an expert in skin care. There’s nothing you haven’t seen, and you understand that the majority of conditions are treatable. It’s only natural that your clients are going to come to you when they have concerns about their skin. You will need to be understanding and compassionate. It may seem easy to you, but you have to remember it is their skin. Here are four tips for addressing your client’s skin care concerns.
1. Be Compassionate and Understanding
The first thing you want to do when anyone comes to you with a skin care concern is to be understanding and empathetic. You’ve probably seen it all before, but they don’t know that, and to them, this concern is new. At times, it can be difficult to have clients relax if they are looking for a fast solution after self-diagnosing, but this is an important step. You’ll want to discuss this concern with them in depth before addressing the problem. Find out about their current skincare routine, and discuss where they could improve.
2. Identify Your Client’s Skin Type
You will want to pinpoint whether your client has dry, oily, combination, or normal skin. It’s likely that whichever skin type they have will determine how much oil their skin produces. Skin type can of course change and shift with time and seasons so if your client is a long-standing one, be sure to periodically check in with them about their skin type. This will help you to choose what sort of techniques and product you will use, and it will help you to determine what to advise them to use at home.
3. Perform a Skin Analysis
To identify the conditions of your client’s skin, use a bright lamp to take a closer look. This will also help you to pinpoint the ideal way to tend to their skin during a facial. It’s important to notice conditions like breakouts; oily or congested skin; sensitive or red skin; dull, dry, or aging skin; as well as wrinkles and fine lines. In order to identify which factors have contributed to their skin issues, you will want to have new clients fill out forms answering questions about their diet, medications, and skin concerns. During this process, you should let your client know the positive about what you are seeing as well as what could be improved. This is also a good time to let them know if they need to see a dermatologist for any reason.
4. Evaluate Skin Conditions
After you’ve done a skin analysis and identified skin type, take a deeper look at the skin of your client. Do you see acne, sun damage, or wrinkles? Do you notice dehydration? Is it congested with whiteheads or blackheads? These are all good questions to ask yourself before treatment.
Your clients may feel uneasy coming in with concerns about their skin, but reassure them and help them to relax. They have come to the expert, and you will help them be on their way to healthy skin in no time.
